{"id":15,"date":"2026-07-26T07:53:42","date_gmt":"2026-07-26T07:53:42","guid":{"rendered":"https:\/\/djouristore.net\/?page_id=15"},"modified":"2026-08-02T03:27:54","modified_gmt":"2026-08-02T03:27:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/djouristore.net\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last Updated: July 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping with <strong>Djouri Jewelry<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer satisfaction is our priority. Please read our return and refund policy carefully.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within <strong>7 days<\/strong> of receiving your order if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is damaged upon arrival.<\/li>\n\n\n\n<li>You received the wrong product.<\/li>\n\n\n\n<li>The item has a manufacturing defect.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The product must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>In its original packaging<\/li>\n\n\n\n<li>In the same condition as received<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons, we cannot accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized jewelry<\/li>\n\n\n\n<li>Used or worn items<\/li>\n\n\n\n<li>Items damaged after delivery<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item is inspected and approved, your refund will be processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are issued using the original payment method whenever applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you received a defective or incorrect item, we will gladly replace it at no additional cost.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should contact our support team before returning any product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not send products without prior approval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cash on Delivery (COD)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders placed using Cash on Delivery may be confirmed before shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Djouri Jewelry reserves the right to decline future Cash on Delivery orders from customers who repeatedly refuse confirmed deliveries without a valid reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Order Cancellation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be cancelled only before shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been dispatched, it cannot be cancelled and will be subject to this Return &amp; Refund Policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Refuse<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Djouri Jewelry reserves the right to refuse any return or refund request that does not comply with this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact Us<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email:<br>djouri@djouristore.net<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website:<br>www.djouristore.net<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp:<br>+971 55 874 0463<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Djouri Jewelry<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: July 2026 Thank you for shopping with Djouri Jewelry. Customer satisfaction is our priority. Please read our return&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"_joinchat":[],"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":2,"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1177,"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/pages\/15\/revisions\/1177"}],"wp:attachment":[{"href":"https:\/\/djouristore.net\/ar\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}